Revising Commercial Banking Customer Journeys

Lloyds Banking Group is investing significantly in a Customer Journey Transformation programme which prioritises key journeys customers take and redesigning them end to end to significantly [...]

Making Chatbots More Usable

In order to handle developmental challenges effectively, young people need to develop effective coping mechanisms. However, finding age-appropriate, well-managed, accessible mental health [...]

Technology-Aided Customer Relationship Management

A good functioning CRM is one of the most important things for employees especially for those working for the government. It can ease the customer lifecycle and help users manage customer [...]

Online Travel Agency Backed By A Bank

Garanti Ucuş Hattı (GUH) started as an online travel agency (OTA) backed by one of the biggest banks in Turkey; Garanti Bank. It served as one of the top 5 booking systems in Turkey while [...]

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